Refund Policy

Refunds PolicyLast updated: 17/01/25

 

Thank you for choosing Scott Renton Photography. Because all products sold on this website are digital files, the nature of delivery and refunds is different from physical goods. Please read this policy carefully before making a purchase.

 

1. Digital Products

Are Non‑RefundableAll sales of digital artwork are final.Once a file has been downloaded or accessed, it cannot be returned, revoked, or “unseen,” which means we cannot offer refunds for:Accidental purchases.Change of mind Incorrect file selection Incompatibility with your device or software.Failure to download due to user-side technical issues.By completing a purchase, you acknowledge and agree to these terms.

 

2. Exceptions When We Will Help

While refunds are not offered, we are committed to ensuring you receive the correct and usable files you paid for. We will provide replacements or assistance if:You received the wrong fileThe file is corrupted or incompleteYou experience a technical issue preventing downloadYou did not receive your download linkIn these cases, we will resend or repair the file at no additional cost.To request support, contact us at [your email address] with your order details.

 

3. Duplicate Purchases

If you accidentally purchase the same digital file more than once, contact us within 7 days. We will verify the duplicate order and may issue a refund or store credit at our discretion.

 

4. Chargebacks

Unauthorised chargebacks harm independent artists.If you initiate a chargeback without contacting us first, we reserve the right to:Provide evidence of digital deliveryDispute the chargebackRestrict future purchasesWe are always happy to resolve issues directly and fairly.

 

5. Licensing Reminder

All digital artwork is licensed, not sold.Refunds are not provided for misunderstandings regarding usage rights.Please review the Digital Artwork Licence Agreement before purchasing.

 

6. Contact

If you have questions about this policy or need help with your files, please reach out: scottrenton17@gmail.com We aim to respond promptly and ensure you have a smooth, positive experience with your purchase.